Privacy Policy

Last updated: 25th January 2026

Novatra (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or submit an enquiry.

Novatra operates as a lead generation and introductions service. We do not provide debt advice or financial counselling.

1. Information We Collect

We may collect and process the following information:

  • Name

  • Contact details (email address, phone number, postcode)

  • Information you provide in forms, including debt-related details

  • Communication preferences

  • Technical data such as IP address and browser type

2. How We Use Your Information

We use your personal data to:

  • Respond to enquiries submitted via our website

  • Assess whether your enquiry may be suitable to be introduced to a third-party provider

  • Contact you regarding your enquiry

  • Improve our website and services

  • Comply with legal and regulatory obligations

3. Sharing Your Information

If appropriate, we may share your information with third-party organisations, including licensed Insolvency Practitioners or authorised debt solution providers, so they can assess your circumstances and provide advice where applicable.

We only share your information where:

  • You have provided consent, or

  • It is necessary to progress your enquiry

We do not sell personal data for unrelated marketing purposes.

4. Lawful Basis for Processing

We process your personal data under one or more of the following lawful bases:

  • Your consent

  • Performance of a contract or enquiry

  • Legal or regulatory obligations

  • Legitimate interests in operating our service

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

6. Data Security

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, misuse, or disclosure.

7. Your Rights

Under UK GDPR, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to or restrict processing

  • Withdraw consent at any time

To exercise your rights, please contact us using the details below.